Who is responsible
[Legal entity name], registered at [Registered address], is the controller of personal data described in this policy.
For privacy questions or requests, email [privacy@altpaytech.com].
What we collect
When you contact us through the website, we collect:
- your name, work email and company name;
- optionally, your website, Telegram username and a description of your current setup;
- your business type and expected monthly volume;
- the page you sent the form from, the referring page and any campaign tags in the link (UTM parameters).
When you message us on Telegram, we receive the messages you send and the profile details Telegram shares with us.
During onboarding, we collect the verification documents needed for your account type. For businesses this includes incorporation documents, ultimate beneficial owner (UBO) details and invoices. For individuals it includes government-issued photo ID and proof of address. We also collect transaction and wallet information once you use the service.
When you browse the website, the content delivery networks that serve our fonts, icons and scripts receive your IP address and browser details as part of normal web requests. We do not use advertising or analytics cookies on this website.
How we use it
- to reply to your enquiry and send you pricing and onboarding information (legitimate interests, or steps before a contract);
- to verify your identity and your business, screen against sanctions lists and meet anti-money laundering obligations (legal obligation);
- to provide, operate and support the service once you are a client (contract);
- to understand which pages and campaigns bring enquiries, using the page and campaign details sent with the form (legitimate interests);
- to protect the website and our clients against fraud and abuse (legitimate interests).
We do not sell your personal data and we do not use it for automated decisions that have legal effects on you without human review.
International transfers
Some of the providers above process data outside your country, including outside the UK and EEA. Where that happens, we rely on adequacy decisions or standard contractual clauses, or another safeguard the law recognises.
How long we keep it
- Enquiries that do not lead to an account: up to 24 months after our last contact.
- Client verification and transaction records: for as long as anti-money laundering law requires, normally at least [5] years after the relationship ends.
- Other client records: for the life of the relationship and as long afterwards as needed for legal, tax or accounting purposes.
Your rights
Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. You can also withdraw consent where we rely on it.
To make a request, email [privacy@altpaytech.com]. Some rights are limited where we must keep data to meet legal obligations, for example anti-money laundering record keeping.
You can also complain to your local data protection authority. [Lead supervisory authority, if any].
Security
We use access controls, encryption in transit and limited access on a need-to-know basis to protect personal data. No system is completely secure, so please contact us straight away if you think your data has been compromised.
Children
Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect data from children.
Changes to this policy
We will update this page when our practices change. The date at the top shows when it last changed.